Question 1

Do you provide custom sizes for parts in stock?

Accepted Answer

We can offer custom solutions depending on the part. If you are interested in a custom or made-to-order product, please reach out to us and we'll be glad to assist you.

Question 2

I don't see a part listed. Do you carry this item?

Accepted Answer

If you’re unable to find a part, please let us know. Fill out the contact form, or email us at sales@apgcendo.com. We will also be able to recommend an alternative size that may better suit your needs.

Question 3

Can I make changes to my order?

Accepted Answer

We cannot guarantee any changes can be made once the order confirmation or proforma invoice has been sent and confirmed, however, please feel free to contact us and we'll see how we can best assist you.

Question 4

When will my order be processed?

Accepted Answer

Your order will be processed once items are confirmed to be in stock and payment confirmation has been received.

Question 5

From where do you ship?

Accepted Answer

All orders ship directly from our Alhambra location, in sunny California.

Question 6

How are my items packed?

Accepted Answer

Orders are carefully packed and shipped with bubble wrap, kraft paper, and cardboard to ensure safe arrival.

Question 7

How much are shipping costs?

Accepted Answer

Shipping rates are determined by the size and weight of your order, your location, and the preferred delivery speed. We will be able to offer an estimated rate at the time of quote.

Question 8

When will my order by shipped?

Accepted Answer

Your order will be shipped as soon as we have confirmed item availability and the order's payment status.

Question 9

How do I change my shipping address?

Accepted Answer

We are able to update your shipping address as long as your order hasn't shipped. You can email us at sales@apgcendo.com or call us at +1-626-458-0927. Please provide your order number and the correct shipping address. Please allow an extra 1-2 days to reprocess your order.

Question 10

Do you ship to addresses outside of the US?

Accepted Answer

Yes, we are able to ship to any valid address, domestic (US) or international, using FedEx, UPS, DHL, USPS, or the carrier of your choice.

Question 11

How can I track my package?

Accepted Answer

You will receive an email notification with the tracking details once the shipping label is made, scanned, or picked up by our drivers. ﻿If you don't receive any notification within 24-48 hours, feel free to reach out to us at sales@apgcendo.com.

Question 12

How long will it take to receive my order?

Accepted Answer

Most orders are processed and shipped within 24-48 hours after payment is approved. Once your order is shipped, it will take anywhere from 1-10 business days for delivery, depending on the selected service.

Question 13

I never received my order. What should I do?

Accepted Answer

If you haven't received your order, please start by checking the tracking number for the delivery status. If the tracking confirms delivery but you are unable to locate the package, we recommend contacting the shipping carrier for additional assistance. We are not responsible for lost or missing packages but please feel free to contact us if you have any additional questions or concerns.

Question 14

What payment methods do you accept?

Accepted Answer

We accept wire transfers, ACH transfers, and credit cards (Visa, Mastercard, Amex).

Question 15

How can I update my payment method if I have a new card?

Accepted Answer

If you need to change your payment method, or update your card on file, please contact us. We will provide a link so you can submit new card information.

Question 16

What is your return policy?

Accepted Answer

We accept returns for items in their original condition within 30 days of the original purchase date. Refunds will be issued for the item cost, minus the original shipping cost.You can find our complete return policy under our Terms and Conditions of Sales.

Question 17

Can I exchange an item?

Accepted Answer

You may exchange an item within 30 calendar days of its delivery date (our product acceptance period). All items submitted for exchange must be in unopened or resalable condition.Our detailed returns policy can be found under our Terms and Conditions of Sale.

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